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What does friendly credit mean on a smart meter

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SEE VIDEO BY TOPIC: How to: Manually enter your top-up on your smart meter

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SEE VIDEO BY TOPIC: Smart prepayment meter balance

Just to let you know…

Welcome to PrepayPower's blog where you can keep up-to-date with the latest news related to pay as you go electricity. We post regular content related to prepaid electricity but we also provide some top tips on how to save energy in your home.

If you still haven't found the answer to a particular query you may have, why not contact us today! As this credit is only designed to give you enough time to purchase more credit, the power to your home will go when the emergency credit has run out. This means that the power supply in your home will go off until you top up to bring the meter into a positive balance. When you hear this, press 0 and on the keypad to turn off the warning sound. Once you activate the emergency credit once, this will be set on your meter going forward unless you deactivate it.

Pressing 0 and a second time will deactivate the emergency credit. This means that the emergency credit setting is no longer on the meter.

Emergency credit is only available for Classic Pay customers as Smart Pay customers receive a text message when their meter enters a low balance, as well as having an auto top-up function.

Therefore, these customers will be able to top up anywhere, anytime not needing the ability to receive emergency credit. Here at PrepayPower, we never cut you off in the evenings. Our Friendly Credit Hours are between 4pm and 9am during Winter and between 5pm and 10am during Summer. Additionally, we will never cut you off at the following times:.

Prepayment meters

Welcome to PrepayPower's blog where you can keep up-to-date with the latest news related to pay as you go electricity. We post regular content related to prepaid electricity but we also provide some top tips on how to save energy in your home. If you still haven't found the answer to a particular query you may have, why not contact us today! As this credit is only designed to give you enough time to purchase more credit, the power to your home will go when the emergency credit has run out. This means that the power supply in your home will go off until you top up to bring the meter into a positive balance.

View Our Prepayment Meter Guide. This means that you can:. A prepayment meter means you have to pay for your gas and electricity upfront.

See also: What do I need to know about debt on my electricity prepayment meter? For home. Log in. My bills and payments. Submit a meter reading.

Friendly credit / Emergency credit

It's really important that everyone stays safe and follows the government's advice. Since your usage varies over the year, it's normal to build up a credit by the end of Summer or a debit through the Winter. However, if you give us regular meter readings we will make sure you are paying the right amount. If you have any concerns about your bill please contact us at theteam orbitenergy. We understand that from time to time there may be a problem and we want to help! For independent advice on paying your energy bills visit Citizens Advice at www. It's worth remembering that we figure out how much you pay a month based on how much energy we think you'll use over the year.

How do I get my emergency credit on my smart meter?

With our Swift app, you can top up your smart Pay As You Go meter at the tap of a button - anytime, anywhere! It can be a lot to get your head around. For more information, see 'Topping up with a smart meter' below:. Check out the 'Getting started' and 'Topping up' sections for all the details.

Speak to an energy expert: Home Customers.

What are the advantages and disadvantages of prepayment meters? P repayment meters can be a very useful tool for managing your energy costs. Prepayment meters require you to pay for your energy in advance.

What is the friendly non-disconnect function on my prepayment meter?

Press any button on your keypad to turn it off. If you don't turn it off, this warning sound will repeat every 30 minutes between am and pm and your supply will switch off when the credit runs out. If your emergency credit runs out we will automatically give you friendly credit to keep your supply on until the times listed below.

We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. For example:. This means someone else could top it up for you. Your supplier has to replace your prepayment meter with a normal meter one that lets you pay for energy after you use it, rather than before if you have a disability or illness that makes it:. Tell them about your situation, including your income and anyone you look after, so they know why you need temporary credit.

Pay As You Go

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Energy customers with a prepayment meter are on a Pay As You Go (PAYG) tariff, However, if you really do run out of credit, the meter will only shut down your.

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  5. Nelmaran

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